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My users are having a problem when Adding a listing. I can not recreate the problem as it works fine when I try it but a lot of people have reported the same problem to me so can you please help me understand what might be the issue? From what they said I am guessing that it has something to do with cookies malfunctioning but I don’t know how to fix it. I have purged cache on my site but new users report the same problem again.
Here the info I gathered:
So new users create an account and try to Add a Listing while logged in. They press Add Listing and go to the Listing type selection page, they select a listing and then instead of showing the packages it says “You must be logged in to post a listing” with the sign in options. So they sign in again but when they get to the Choose Package page again same error.
- The issue seems to happen on the very first listing type they try to Add, and it works ok for the rest of the listing types. So one person will not be able to add a Place type but they can add the other 3 and someone else will not be able to add a Person Type but can add the other 3.
- The problem goes away if they try to Add a Listing using an Incognito Window.
Have you come across this before? Do you know how to fix this?